Refund, Return & Cancellation Policy

At Balaji Wooden Carvings, we take care to inspect and securely package our handcrafted wooden products before dispatch.

Because our products are handcrafted and may have natural variations, minor differences in wood grain, texture, color, and carving may occur.

This policy explains our cancellation, return, replacement, and refund process.

1. Order Cancellation

Customers may request cancellation before the order has been dispatched.

To request cancellation, contact us as soon as possible using:

Email: balajiwoodencarvings@gmail.com
Phone: +91 90038 32105
WhatsApp: +91 97867 72802

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted before dispatch, the applicable refund will be processed through the original payment method or another appropriate payment method.

2. Damaged Products

If a product arrives damaged, please contact us as soon as possible after delivery.

Customers should provide:

• Order number
• Photographs of the outer packaging
• Photographs of the damaged product
• A short video showing the condition of the package/product, where possible

This information helps us assess the issue and coordinate an appropriate resolution.

3. Wrong Product

If you receive a product that is different from the product you ordered, contact us with your order details and photographs.

After verification, we may arrange an appropriate replacement, return, or refund as applicable.

4. Defective Products

If the product has a manufacturing or workmanship defect that is not a normal characteristic of a handmade wooden product, contact us with photographs and order information.

We will review the issue and determine the appropriate resolution.

5. Product Variation

Natural wood products can have variations in:

• Grain
• Shade
• Texture
• Knots
• Minor surface characteristics
• Hand-carved details

These variations are part of the natural and handmade character of the product and do not automatically qualify the product for return or refund.

6. Return Eligibility

A return may be accepted where applicable for reasons such as:

• Damaged product received
• Wrong product received
• Verified manufacturing/workmanship defect
• Product materially different from the product description

Return requests must be submitted within 7 days of delivery.

7. Non-Returnable Situations

Unless required by applicable law, returns may not be accepted for:

• Products damaged after delivery due to customer handling
• Products modified or altered by the customer
• Products damaged through improper installation or use
• Products showing normal natural wood variation
• Products damaged due to moisture, water exposure, chemicals, or improper care
• Products returned without prior approval
• Customized or personalized products, where applicable

8. Return Shipping

For an approved return caused by a wrong, damaged, or verified defective product, Balaji Wooden Carvings will determine the appropriate return-shipping arrangement.

For other eligible returns, return shipping responsibility may depend on the circumstances and will be communicated to the customer before the return is processed.

9. Refunds

Once a returned product has been received and inspected, we will determine whether the refund is approved.

If approved, the applicable refund amount will be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in the customer's bank account may depend on the payment gateway and the customer's bank.

10. Refund for Cancelled Orders

If an eligible cancellation is approved before dispatch, the applicable amount will be refunded.

Any applicable non-refundable charges, transaction charges, or other costs will be communicated to the customer where relevant and permitted by applicable law.

11. Refund for Undelivered Orders

If an order cannot be delivered due to circumstances attributable to the business, we will review the order and provide an appropriate resolution, which may include re-shipment or refund.

If delivery fails because the customer provided an incorrect address, refused delivery, or was unavailable for repeated delivery attempts, additional shipping arrangements may be required.

12. Refund Processing

After approval, refunds are initiated within a reasonable processing period.

The actual credit time may depend on the payment gateway, bank, card issuer, or other financial institution.

13. How to Request a Return or Refund

Please contact us with:

• Order number
• Customer name
• Registered mobile number/email
• Reason for the request
• Photographs/videos where applicable

Contact:

Email: balajiwoodencarvings@gmail.com
Phone: +91 90038 32105
WhatsApp: +91 97867 72802

Please do not ship a product back without receiving return instructions from us.

14. Policy Changes

We may update this Refund, Return & Cancellation Policy from time to time.

Any changes will be published on this page.

15. Contact Us