Privacy Policy

Balaji Wooden Carvings("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website:

https://www.balawoodencarvingsculpture.com/

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• Order details
• Payment-related transaction information
• Account/login information
• Information you provide when contacting our support team

We only request information that is reasonably necessary to provide our products and services.

2. Payment Information

Payments made through our website may be processed by a third-party payment service provider.

We do not intend to store your complete debit card, credit card, UPI, or banking credentials on our servers.

Payment information is handled by the applicable payment service provider according to its own security and privacy policies.

3. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Process payments
• Arrange delivery of purchased products
• Contact you regarding your order
• Provide customer support
• Respond to questions and requests
• Manage your customer account
• Prevent fraud and misuse
• Maintain and improve our website
• Comply with applicable legal and regulatory requirements

4. Google Login

If you choose to sign in using Google, certain information associated with your Google account may be provided to us, such as your name and email address, depending on the permissions granted during authentication.

We use this information to create and manage your account and provide authentication services.

We do not receive your Google password.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep you signed in
• Maintain shopping-cart functionality
• Remember preferences
• Improve website performance
• Understand how visitors use our website
• Improve the customer experience

You can manage or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.

6. Sharing of Information

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Payment service providers
• Delivery/courier service providers
• Website hosting and infrastructure providers
• Authentication providers
• Technology and security service providers

We do not sell your personal information to third parties for their own marketing purposes.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, accounting, legal, tax, dispute-resolution, and other applicable business requirements.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, updating, or deletion of information, subject to applicable legal and operational requirements.

To make a privacy-related request, contact us using the details below.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us: